Privacy Policy
Last updated: January 25, 2026
1. Introduction
Trust Marketplace ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and email address
- Location information (city and zip code)
- Phone number (if provided)
- Payment information (processed securely through Stripe)
- Profile information and photos
Listing Information
When you create listings, we collect:
- Item descriptions, photos, and pricing
- Category and condition information
- Pickup location details
Usage Data
We automatically collect certain information about your device and how you interact with our service:
- Browser type and version
- IP address and device information
- Pages visited and features used
- Search queries and filters applied
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Detect and prevent fraud and abuse
- Monitor and analyze trends and usage
- Facilitate location-based features
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With other users: Your public profile, listings, and ratings are visible to other users
- With service providers: We share information with third parties who perform services on our behalf (e.g., Stripe for payments, AWS for storage)
- For legal reasons: We may disclose information if required by law or to protect our rights
- With your consent: We may share information with your permission
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain information to comply with legal obligations or resolve disputes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can access your personal information through your account settings
- Correction: You can update or correct your information at any time
- Deletion: You can request deletion of your account and associated data
- Opt-out: You can opt out of promotional communications
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
9. Third-Party Services
Our service integrates with third-party services including:
- Stripe: For payment processing (subject to Stripe's privacy policy)
- Google Analytics: For usage analytics (subject to Google's privacy policy)
- Google OAuth: For authentication (subject to Google's privacy policy)
- AWS S3: For file storage (subject to AWS's privacy policy)
10. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure your information receives adequate protection wherever it is processed.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our website.